Refund policy

Scenic Breath: Satisfaction Guarantee & Refund Policy

At Scenic Breath, we are committed to both your satisfaction and the health of our planet. That's why we offer a 100% Money-Back Guarantee if you are not completely satisfied with your purchase.

Our Carbon-Conscious Refund Policy
We believe that protecting the environment shouldn't be complicated. To minimize the carbon emissions associated with reverse logistics (return shipping, processing, and restocking), we ask you not to return your item.

If you are not satisfied with your purchase for any reason, please simply follow the steps below to request your full refund.

14-Day Refund Request Window
You have 14 days after receiving your item to request a refund and activate our 100% Satisfaction Guarantee.

How to Request a Refund
To start your refund request, please contact us immediately at: explore@scenicbreath.com.

In your email, please include:

- Your order number or proof of purchase.
- A brief explanation of why you are requesting a refund (this helps us improve our products!).

Please note: You are not required to send your item back to us.

Damages and Issues
Please inspect your order upon reception and contact us immediately at explore@scenicbreath.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately.

Exceptions / Non-Refundable Items
While our 100% guarantee covers most products, certain types of items may be excluded for safety or personalization reasons. This includes (but is not limited to) custom products (such as special orders or personalized items) and certain personal care goods. Please get in touch if you have questions or concerns about your specific item.

Exchanges
Since we do not accept returns, if you need a different item, the fastest way to ensure you get what you want is to request a refund for the item you have, and then make a separate purchase for the new item.

Refunds Processing
Once your refund request is received and approved, you’ll be automatically refunded on your original payment method. We aim to process all approved refunds within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at explore@scenicbreath.com.